Terms & Conditions

Welcome to Irene McNulty Pilates Studio (“we”, “us”, or “our”).
These Terms & Conditions (“Terms”) govern your use of our website, your class bookings, and participation in all studio services.
By accessing our website, purchasing a class, package, or membership, or attending a session, you agree to abide by these Terms. Please read them carefully

1. About Us

Irene McNulty Pilates Studio is a Pilates studio based in Boyle, Co. Roscommon.
Email: contact@irenepilates.ie
Address: Saint Patrick Street, Boyle, Co.Roscommon, F52 V386

2. Bookings and Payments

• All classes must be booked in advance via our online booking system (StudioBookings) or directly with the studio.
• Payment is required at the time of booking unless otherwise agreed.
• Payments are processed securely via StudioBookings and its payment partner, Stripe.
• Class passes and memberships are for individual use only and may not be shared, transferred, or used by another person.
• Expiry periods for class passes or memberships vary depending on the package purchased and are displayed at the time of purchase. Expired passes cannot be extended or refunded.
• Class passes or memberships are valid only for the named client.
• Expiry periods for class passes and memberships are displayed at the time of purchase. Expired passes cannot be extended or refunded.
• You are responsible for ensuring your payment details are current and valid.

3. Membership Terms

• Memberships are subject to a minimum 3-month commitment.
• After the initial period, memberships renew automatically each month until cancelled.
• Cancellations must be made in writing or via StudioBookings at least 14 days before your next billing date.
• Members may pause (“freeze”) their membership once every 6 months for up to 4 weeks. Requests must be made at least 7 days before the next billing cycle.
• Memberships are non-transferable and non-refundable.
• Memberships cannot be shared between individuals.
• Any classes not used within the month do not roll over.

4. Gift Vouchers

• Gift vouchers can be purchased directly via our StudioBookings link and are delivered by email.
• Gift vouchers are valid for 12 months from the date of purchase.
• They can be redeemed for classes, memberships, or private sessions.
• Vouchers are non-refundable and cannot be exchanged for cash.
• Lost or stolen vouchers cannot be replaced.
• Vouchers purchased in-studio will be issued with a unique reference code and recorded securely.

5. Cancellation Policy

• Cancellations must be made at least 12 hours before the scheduled class start time.
• Late cancellations or no-shows will result in the loss of that class credit or session.
• Refunds are not provided for missed or late-cancelled classes.
• The studio reserves the right to cancel or reschedule classes when necessary (e.g., illness, holidays, maintenance). If we cancel a class, affected clients will receive a class credit or refund.

6. Class Attendance and Conduct

• Please arrive on time for your class. Clients arriving more than 10 minutes after the class start time will not be permitted to join for safety reasons and to avoid disruption to others.
• Clients are expected to conduct themselves respectfully towards instructors and other clients.
• For hygiene and safety reasons, socks must be worn at all times during classes.
• All clients are required to wipe down the equipment and mats after each session using the cleaning products provided.
• Mobile phones must be silenced during classes. Video recording, photography, or use of mobile devices during class is not permitted unless approved by the instructor.
• We reserve the right to refuse service to anyone behaving inappropriately or in a way that disrupts others.

7. Health, Medical Conditions, and Pregnancy

• Clients must disclose any relevant health conditions, injuries, or physical limitations before participating in class.
• If you are pregnant, recently postnatal, or have a medical condition, please inform your instructor before class.
• Participation is at the instructor’s discretion, and you may be asked to obtain medical clearance before joining.
• All exercise is undertaken at your own risk, and you are responsible for working within your personal limits.

8. Minors

Participants under 18 must have written consent from a parent or guardian before attending classes.

9. Health and Safety Disclaimer

• Participation in Pilates classes involves physical activity and carries some risk of injury.
• By attending our classes, you confirm that you are physically fit and have consulted a medical professional if you have any concerns or medical conditions.
• You agree to take responsibility for your own wellbeing and follow all instructor guidance.
• Irene McNulty Pilates Studio is not liable for any injuries or damages except in cases of proven negligence.

10. Personal Belongings

Personal belongings remain your responsibility. The studio accepts no liability for loss, theft, or damage to personal property.

11. Changes to Services and Pricing

We reserve the right to modify class schedules, pricing, instructors, or services at any time.
Where possible, notice will be provided via email or StudioBookings.

12. Payments and Refunds

• All purchases (classes, packages, memberships, and vouchers) are non-refundable.
• Refunds are only issued in exceptional circumstances at the studio’s discretion.
• Failed or late payments may result in temporary suspension of membership access until resolved.

13. Data Privacy (GDPR)

We respect your privacy.
Your personal information is used solely for managing bookings, payments, and studio communication in compliance with GDPR regulations.
We never share your data with third parties without consent.
For more information, please contact us directly.

14. Intellectual Property

All studio content, including our logo, class descriptions, and materials, is owned by [Your Studio Name].
No materials may be copied, distributed, or reused without prior written permission.

15. Limitation of Liability

To the fullest extent permitted by Irish law, [Your Studio Name] is not liable for any indirect, incidental, or consequential damages arising out of or in connection with your participation in our services.

16. Governing Law

These Terms are governed by Irish law. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

17. Contact

For any questions about these Terms or our policies:
Email: contact@irenepilates.ie
Address: Saint Patrick Street, Boyle, Co.Roscommon, F52 V386

Privacy Policy

Last updated: November 2025

At Irene McNulty Pilates Studio (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase a class or membership, or participate in our studio services.

We comply with the EU General Data Protection Regulation (GDPR) and Irish data protection law.

1. Information We Collect

We collect personal data necessary to manage bookings, process payments, and ensure safe participation in our classes. This includes:

• Personal information: name, phone number, email address, booking and attendance history.
• Payment information: securely processed through our payment provider (Stripe) via StudioBookings. We do not store or have access to your full payment card details.
• Health information: voluntarily provided details such as injuries, medical conditions, or pregnancy status to ensure safe participation in classes.
• Website usage data: cookies, IP addresses, and analytics data that help us understand website traffic and improve our services.

2. How We Use Your Information

We process your information to:

• Manage class, package, and membership bookings through StudioBookings.
• Process secure payments and maintain customer accounts.
• Communicate class confirmations, schedule changes, or cancellations.
• Send occasional updates or marketing material (only with your explicit consent).
• Track attendance for class management and insurance purposes.
• Comply with legal, insurance, or tax obligations.
• Improve our services, operations, and website experience.

We do not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contract: to deliver classes, memberships, and related services you’ve purchased.
• Consent: when you opt in to marketing or voluntarily share health information.
• Legal obligation: to meet tax, insurance, or data protection requirements.
• Legitimate interests: to operate, improve, and protect the studio’s business and client experience.

4. Data Sharing and Third-Party Processors

We only share personal data with trusted third parties who help us deliver our services securely. These include:

• StudioBookings – for client scheduling, membership management, and bookings.
• Stripe – for secure online payment processing.
• Gmail – for client communication and marketing (only if opted in).

These providers act as data processors under GDPR, handling your data solely for the purposes of providing their services to us.
Each processor is required to comply with EU data protection standards.

5. Data Storage and Security

• Your information is stored securely on password-protected systems accessible only to authorised personnel.
• We take appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration of data.
• In the unlikely event of a data breach, we will notify both you and the Data Protection Commission (DPC) in accordance with GDPR requirements.

6. Data Retention

We retain personal information only as long as necessary to provide our services and comply with legal or insurance obligations.

• Booking and payment data: typically retained for 6 years for accounting compliance.
• Health and attendance information: securely deleted after 24 months of inactivity.
• Marketing consent: retained until you unsubscribe or withdraw consent.

After these periods, your data is securely deleted or anonymised.

7. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate or outdated information.
• Withdraw consent to marketing communications at any time.
• Restrict or object to certain types of processing.
• Receive your data in a portable format.
• File a complaint with the Data Protection Commission (DPC) in Ireland if you believe your rights have been violated.

To exercise your rights, please contact us at: contact@irenepilates.ie

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic.
You can disable cookies in your browser settings; however, this may limit some website functionality.

9. Children’s Data

Our services are intended for adults. Clients under 18 must have parental or guardian consent to attend classes.
We do not knowingly collect personal data from minors without such consent.

10. Gift Vouchers

If you purchase or redeem a gift voucher through StudioBookings, we collect necessary contact and payment details to process and deliver the voucher securely.
Gift voucher data is stored and managed through our booking system in line with this policy.

11. Links to Other Websites

Our website may contain links to third-party websites (such as social media or booking pages).
We are not responsible for the content or privacy practices of these sites. Please review their Privacy Policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes.
The latest version will always be available on our website, with the last updated date at the top of the page.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Email: contact@irenepilates.ie
Address: Saint Patrick Street, Boyle, Co. Roscommon, F52 V386